Data Privacy Notice for clients and website users
Last updated: 18 December 2018
Copy Trade Platinum Limited (‘we’/‘us’/‘our’) (registered number 11649376) understands the importance of
keeping your data safe and appreciates your trust in us to do that carefully. This notice describes our
some of the security measures we take to protect your personal data and tells you certain things we will do
By accepting our Website Conditions or by visiting www.copytradeplatinum.com ('the Website') you are
When we first obtain personal data from you, or when you subscribe to our services, we will give you the
opportunity to ‘opt-out’ of marketing campaigns and promotional offers. An ‘opt-out’ option means you do
not wish us to send you information about other services or products (as applicable). You can do this by
ticking a box on the subscription form. You may change your mind at any time by emailing us at the
address below or unsubscribing to the emails.
1. The personal data we collect from you includes but is not limited to the following:
1.1 When you visit the Website, we will collect data in connection with your use of the internet.
1.2 When you enquire about or subscribe to our services, we will request personal data such as your
name, username and your email address.
1.3 When you subscribe to our services, we will monitor your location data.
1.4 Any credit or debit card information you provide to subscribe to our services is collected and
processed directly by our payment processors such as Stripe Inc or PayPal. You can view the
privacy policies here https://stripe.com/gb/privacy and
2. Reasons for collecting your data
2.1 In compliance with GDPR Article 6 (“processing is necessary for the performance of a contract to
which the data subject is party or in order to take steps at the request of the data subject prior to
entering into a contract”), we will use the personal data for purposes that include but are not limited
2.1.1 processing any enquiries you have about our services;
2.1.2 verifying your identity when you use our services or contact us;
2.1.3 delivering our services to you;
2.1.4 analysing our services with the aim of improving them;
2.1.5 notifying you about changes to the Website, services or Website Conditions or anything
else we may be required or reasonably expected to notify you of; and
2.1.6 ensuring the content on the Website is presented in the most effective manner for you and
for your computer.
2.2 In compliance with GDPR Article 6 (“the data subject has given consent to the processing of his or
her personal data for one or more specific purposes”), if you have given and not withdrawn consent
we may use the personal data for these purposes:
2.2.1 providing you with information about our other services, offers or products that you may be
interested in; and
2.2.2 providing you with information about third-party services, offers or products that you may
be interested in.
2.3 In compliance with GDPR Article 6 (“processing is necessary for the purposes of the legitimate
interests pursued by the controller or by a third party, except where such interests are overridden
by the interests or fundamental rights and freedoms of the data subject which require protection of
personal data, in particular where the data subject is a child.”), we will use the personal data for
purposes that include but are not limited to:
2.3.1 providing you with the best service and information about our services, and to review your
2.3.2 responding to your enquiries or requests and investigating or settling disputes;
2.3.3 providing you with your subscription confirmation;
2.3.4 identifying and preventing fraud; and
2.3.5 determining the effectiveness of promotional campaigns and advertising.
3. Storing your data
3.1 We take reasonable and appropriate measures to keep your personal data secure and to prevent it
from being lost, used or accessed in an unauthorised way, altered or disclosed. All personal data
will be stored on our computer system and external hard drive. Both storage systems will be
3.2 We will make reasonable efforts to ensure the data is accurate and up to date. We undertake to
rectify any inaccuracies of which we become aware of without delay. All personal data we store is
stored in the European Economic Area except as explained at clause 4.2.5.
3.3 We will only keep your data for as long as necessary and justified. We ensure that we only keep
the minimum data needed for the purposes of performing the services to you, legitimate interests,
and in line with our legal obligations. For example, but not limited to dealing with complaints and
3.4 Personal data will usually be retained for 12 months as necessary to fulfil the purposes we
collected it for, after which time it is destroyed. In some circumstances, such as renewing a
subscriptions package, we may retain your personal data for longer.
4. Sharing our data
4.1 We will not disclose your personal data to any third party except in accordance with this Privacy
4.2 We may allow other people and organisations to use personal data we hold about you in the
4.2.1 If we, or substantially all of our assets, are acquired or are in the process of being acquired
by a third party, in which case personal data held by us, about our customers, will be one
of the transferred assets.
4.2.2 If we have been legitimately asked to provide information for legal or regulatory purposes
or as part of legal proceedings or prospective legal proceedings.
4.2.3 We employ companies and individuals to perform functions on our behalf and we may
disclose your personal data to these parties for the purposes of fulfilling our obligations to
you. Those parties are bound by strict contractual provisions with us and only have access
to personal data needed to perform their functions, and may not use it for other purposes.
4.2.4 If you provide false or inaccurate information to us and we suspect fraud, we will record this
and may share it with other people and organisations. We may also use technology to
detect and prevent fraud.
4.2.5 In accordance with clause 1.4, we share your personal data with PayPal and Stripe. Stripe
is outside the European Economic Area and is part of the Privacy Shield. This requires
Stripe to provide similar protection to personal data shared between the Europe and the
US. For further details, see European Commission: EU-US Privacy Shield
When we provide services, we want to make them easy, useful and reliable. This sometimes involves
placing small amounts of information on your computer. These are called 'cookies'.
These cookies cannot be used to identify you personally and are used to improve services for you, for
Allowing you to navigate between pages efficiently.
Enabling a service to recognise your computer so you don't have to give the same information
during one task.
Recognising that you have already given a username and password so you don't need to enter
it for every web page requested.
Measuring how many people are using services, so they can be made easier to use and that
there is enough capacity to ensure they are fast.
To learn more about cookies, see:
Most browsers give the opportunity to amend your settings to accept all or some cookies, to notify you
when a cookie is issued, or to not receive cookies at any time. The last of these options means that
personalised services cannot be provided and you may not be able to take full advantage of all of a
website's features. Refer to your browser's Help section for specific guidance on how you may delete
cookies you wish to remove from your computer.
Multiple cookies may be found in a single file depending on which browser you use.
The cookies used on the Website have been categorised based on the categories found in the ICC UK
Cookie guide, as follows:
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around a website and use its features, such
as accessing secure areas of the website. Without these cookies, services you have asked for, such as
shopping baskets or e-billing, cannot be provided.
Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance, which pages visitors
go to most often, and if they get error messages from web pages. These cookies don’t collect
information that identifies a visitor. All information these cookies collect is aggregated and therefore
anonymous. It is only used to improve how a website works.
Category 3: functionality cookies
These cookies allow a website to remember choices you make (such as your user name, language or
the region you are in) and provide enhanced, more personal features. The information these cookies
collect may be anonymised and they cannot track your browsing activity on other websites. If you do not
allow these cookies, the performance and functionality of the site and your access to some of our
services may be affected.
The list below shows the cookies that we use, other than those that are strictly necessary for this
service. If you have any queries about these or would like more information, please contact us.
Cookie name Description
_ga This cookie is used to distinguish unique users by
assigning a randomly generated number as a client
_gid It appears to store and update a unique value for
each page visited.
By using the Website, you agree that we can place these types of cookies on your device.
6.1 The Website may include third-party advertising and links to other websites. We do not provide any
personally identifiable customer personal data to these advertisers or third-party websites.
6.2 These third-party websites and advertisers, or internet advertising companies working on their
behalf, sometimes use technology to send (or 'serve') the advertisements that appear on the
Website directly to your browser. They automatically receive your IP address when this happens.
gifs), and other technologies to measure the effectiveness of their ads and to personalise
advertising content. We do not have access to or control over cookies or other features that they
may use, and the information practices of these advertisers and third-party websites are not
privacy practices. In addition, the Network Advertising Initiative offers useful information about
internet advertising companies (also called 'ad networks' or 'network advertisers'), including
information about how to opt-out of their information collection.
6.3 We exclude all liability for loss that you may incur when using these third party websites.
7. Further Information
either write to us at Data Protection Manager, Copy Trade Platinum Limited, 83 Ducie Street,
Manchester, England, M1 2JQ, or email us at email@example.com.
publish the amended version on the Website. You confirm that we shall not be liable to you or any
to personal data we hold about individuals. It does not apply to information we hold about
companies and other organisations.
7.4 If you would like access to the personal data that we hold about you, you can do this by emailing us
at firstname.lastname@example.org. There may be a nominal charge of £10 to cover administrative
We aim to keep the personal data we hold about you accurate and up to date. If you tell us that we are
holding any inaccurate personal data about you, we will delete it or correct it promptly. Please email us at
email@example.com or write to us at our registered address 83 Ducie Street, Manchester,
England, M1 2JQ.